At present marks 20 years since Digicel broke up Jamaica’s telecoms monopoly, freed up entry everybody, and revolutionised the best way we talk. Digicel is marking the event by saying main plans for its clients and communities.
Now a Digital Operator, providing a wealthy array of way of life apps, Digicel is wanting again proudly on the many milestones in its historical past of disrupting and reshaping the way forward for fashionable communication in Jamaica, and later to 31 markets within the Caribbean, Central America and the Pacific.
Sticking to its roots, the Jamaican-born firm is planning a year-long celebration with clients on the coronary heart of all of it. It started with a commemorative service of thanksgiving at Fellowship Tabernacle in Kingston on Sunday (April 18).
At a digital press convention held in Kingston on Monday, Digicel Jamaica CEO, Jabbor Kayumov, introduced the corporate’s 5 Guarantees to clients – a slate of expectations each buyer ought to have each time they work together with the corporate.
Kayumov… We’re very critical about delivering on these guarantees.
In accordance with Jabbor, Digicel will:
1. Present clients with one of the best LTE and broadband community in Jamaica.
2. Give clients speedy, simple 24/7 entry to Buyer Care and do our utmost to reply chat queries in 10 seconds, and calls in 20 seconds.
3. Be clear. No hidden fees; no tough Phrases and Circumstances; no leaving you hanging.
4. Convey you one of the best digital apps and content material, with probably the most beneficiant knowledge allotments round, so you are able to do digital 1440 minutes a day, all day, on daily basis.
5. All the time act in your suggestions and reward you for being a part of our Digicel household.
He affirmed, “We’re very critical about delivering on these guarantees, and I would like each Jamaican to carry us to them going ahead.”
Jabbor’s additionally introduced a Digital Incubator Competitors for native app builders. He reasoned, “As a Jamaican-born firm, we’ve at all times felt that it was essential for us to have a Jamaican-made app in our household of way of life apps.”
Digicel will probably be inviting native builders to design revolutionary apps with world potential. Particulars on this thrilling revolutionary problem will probably be unveiled over the following three months.
Including to the schedule of actions, Chief Advertising and marketing Officer for Digicel Jamaica, Nasha-Monique Douglas, introduced numerous goodies for purchasers within the first part. Postpaid cellular clients will get a $2,000 discount on their April invoice. Pay as you go clients get free BiP texts and entry to Loop and Wikipedia apps. ‘Day One’ Digicel clients are in for a particular 14-day Digicel Prime Bundle reward. Douglas famous, “It’s our anniversary, however our clients get the items. That is only the start of how we will probably be exhibiting them how a lot we really respect them for sticking with us for 20 great years.”
An innovation chief
Digicel Jamaica Chairman, Harry Smith, labelled Digicel “an organization of firsts”. He described the introduction of GSM expertise in 2001 as “game-changer” that delivered superior textual content messaging, early-stage web on telephones, and opened the gateway to 3G and 4G applied sciences. Smith additionally highlighted how Digicel democratised entry to the web by means of the introduction of WiMAX broadband service to lots of of rural communities within the early 2000s. Digicel later rolled out its true Fibre-to-the-House community in 2014, adopted by Jamaica’s first LTE community in 2016, and later, LTE House service in 2019. Digicel now holds the celebrated Ookla® Award for being Jamaica’s quickest Cell and Broadband Community.
With further community investments to return, Smith additionally famous that, “Placing our clients on the centre of every thing we do is what drives us to put money into superior community infrastructure that delivers one of the best digital experiences to them.”
A wealthy and eventful historical past
Though the concept of charting a digital future was nonetheless in its infancy in 2001 when Digicel began, the corporate caught to its angle of being daring and completely different. After gaining its first 100,000 clients inside the first 100 days, Digicel now proudly serves over two million clients in Jamaica.
Digicel can be well-known for pioneering the Caribbean’s largest expertise present, Digicel Rising Stars, which continues to kick-start the musical careers of a number of gifted Jamaicans.
Within the space of sports activities, Digicel is recognised as one of many largest sponsors of grassroots and professional-level actions and initiatives. Recognized for having the ability to spot an excellent expertise from very early, again in 2004, Digicel threw its assist behind a just about unknown athlete, Usain Bolt. At present, he’s the world’s quickest man, the corporate’s Lifetime Ambassador and Chief Velocity Officer. Usain’s success set the stage for welcoming different gifted native athletes to the Digicel stables, together with Girls’s 100 and 200-metre champion, Shelly-Ann Fraser-Pryce, adopted by Michael O’Hara and extra not too long ago, world Beneath-15 100-metre champion, Briana Williams, in addition to a number of gifted Jamaicans from the music trade.
Recognized for its work in supporting particular wants, schooling and neighborhood growth, since inception, the Digicel Basis has invested about US$40.27 million (Digicel – US$36.12M, Donor -US$4.15M) in direction of its mission to create a world the place nobody will get left behind.
By means of 1,325 tasks, the Basis has instantly touched the lives of over 695,000 individuals in Jamaica. To mark the twentieth, the Basis introduced its ’20 for 20’ grant funding programe, providing as much as J$750,000 in direction of social entrepreneurship and neighborhood tasks.