The Jamaica Public Service Firm (JPS) has indicated that it’s persevering with to have dialogue with its clients who will probably be impacted by the pending closure of seven of its customer support areas as of Monday, March 8.
JPS, which is dealing with pushback, specifically from residents of Portmore and their political representatives, stated the dialogue is going down by means of digital conferences which have been ongoing since January.
The corporate in an announcement Thursday stated it has taken word that residents of Portmore have been notably vocal of their objection to the corporate’s choice to shut its workplace within the Portmore Mall. Notably, residents, led by Portmore’s Mayor Leon Thomas, staged an illustration outdoors the JPS’ customer support workplace contained in the mall on Thursday.
The protest adopted a information launch a day earlier from the Portmore Municipal Company imploring the sunshine and energy firm to rethink its choice which it argued will notably impression senior residents who will not be tech savvy.
JPS stated that over the previous few weeks, its representatives have had dialogue with stakeholder teams in the neighborhood, together with with Thomas. It had scheduled one other assembly with South St Catherine Member of Parliament Fitz Jackson for Thursday afternoon.
In addressing the considerations of the residents of Portmore, Senior Vice President of Buyer Companies at JPS, Ramsay McDonald, stated: “Whereas we absolutely admire the considerations of the residents, our choice to shut the workplace was made after cautious consideration and remark of the altering behaviour of our clients.”
McDonald added that: “Over the previous few years, clients have elevated their use of on-line platforms to do common transactions. This has led to an awesome discount in visits to JPS’ places of work, particularly inside the final yr, with lower than 5 per cent of our clients in some parishes now coming in to do enterprise with us in individual. In reality, about 2,500 clients in Portmore out of roughly 52,000 have been coming in to that workplace every month, primarily to get invoice balances and pay payments”.
In accordance with McDonald, clients visiting the workplace for invoice funds can achieve this at even better comfort at over 690 areas islandwide. He stated over 90 per cent of consumers presently utilise non JPS areas to make their funds.
“We admire specifically the priority of our senior clients, and we want to guarantee them that we’re nonetheless right here for them,” McDonald stated.
The senior vp stated the 24-hour name centre with which they’re acquainted, is supplied to facilitate all their queries and supply the assist that they sometimes require. Moreover, representatives will proceed their on-the-ground work of sensitising individuals to make use of the web channels. For individuals preferring to make invoice funds in individual, this may be finished at any of the shops belonging to our fee companions.”
McDonald stated the corporate is taking steps to make sure that the wants of its clients are met by means of different service channels.
“Due to the change in client behaviour, we’re ensuring that our clients can simply contact us utilizing the a number of on-line platforms which have change into more and more common,” he stated.
“These embody the brand new MyJPS Cellular App, which can be utilized to verify invoice balances, make funds, observe power utilization, submit experiences, and make service requests. As well as, the JPS Name Centre (888-CALL JPS), social media channels (@myjpsonline) and e mail facility (email@example.com) are nonetheless obtainable to our clients 24 hours a day. JPS additionally has cell places of work that can make scheduled visits to totally different communities, the place COVID-19 restrictions allow,” he defined.
JPS stated it started phasing out face-to-face interactions in its customer support places of work since September 2020.
Since then, all the corporate’s customer support places of work are closed on Wednesdays and Thursdays, with clients nonetheless having full entry to invoice fee services.
The places of work to be closed as of subsequent Monday are situated within the parishes of St Catherine (Portmore), Clarendon, St Elizabeth, Westmoreland, St Mary, St Thomas, and Kingston (East Parade).
JPS stated the Invoice Categorical fee services and the courtesy telephones to name the JPS Name Centre will nonetheless be obtainable in these places of work as much as April 1.