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Thursday, June 17, 2021

Simple solutions to buyer queries with NCB WhatsApp Digital Assistant

With over two billion customers, WhatsApp, the world’s hottest social messenger is now being utilized by Nationwide Business Financial institution Jamaica Restricted (NCB) to speak with its prospects and members of the general public.

NCB says the transfer to listing the messaging platform amongst its service choices stems from its aspiration to be a world-class Caribbean monetary ecosystem by bettering prospects’ entry factors.

The primary section of the WhatsApp platform is pushed by a Digital Assistant known as “Simone”. Simone’s design is made out of know-how that may be a menu-driven system programmed to offer useful responses on how prospects might be served in the course of the COVID-19 pandemic, reply to mortgage or bank card affords, and normal info on the straightforward, protected and free options offered throughout the NCB Group. With the usage of your keypad, you may chat with Simone by sending ‘Hello’ to (876) 613-9160 to get the data you search.

NCB needs to remind the general public that they are going to by no means ask for confidential info, resembling your password, 3-digit safety code, Private Identification Quantity (PIN), entry code, bank card, or account numbers. Members of the general public are additionally urged to make sure that the WhatsApp contact has the inexperienced verification tick within the profile.

“Social distancing and the necessity to entry companies digitally proceed to be our modus operandi as we navigate a post-COVID society,” says Nadeen Matthews Blair, Chief Digital & Advertising Officer for NCB. “Our latest Digital Assistant Simone is one more channel by means of which we deliver larger comfort to our prospects. As we proceed to broaden our digital capabilities, that is one other option to present our prospects that we’re listening and are dedicated to responding to their wants as they safeguard their well-being.” Matthews Blair additional famous.

NCB urges all Jamaicans to observe the security measures really useful by the Ministry of Well being and Wellness and invitations its prospects to message them on WhatsApp and get the most recent updates by visiting jncb.com/getdigital and @ncbjamaica on social media to find out about their straightforward, protected and free digital options.

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